Refunds

Refunds

Refunds of tickets will be granted, upon request, without any economic limit, giving your ticket back.

**REFUNDS FOR TICKETS THAT ARE NOT STAMPED/VALIDATED, NOT TORE UP OR, IN THE CASE OF WEEKLY/MONTHLY CARD, THE REQUEST COMES BEFORE THE START DATE. **

REFUND OF 90% OF THE SALE PRICE

  • One-way and daily tickets
  • Week / Month card
  • Multi-ride tickets or carnets: 90% of the difference between the selling price and the value of the unused tickets

REFUND OF 100% OF THE SALE PRICE

  • Months of annual card that are unused and not expired at the time of reimbursement request, keeping in mind that fractions of months are considered as full months.
  • ANNUAL REFUND = (12 – no. of months used)
  • For all types of tickets, in case the user decides to use the refund to purchase new tickets.

In case of a fare adjustment, the reimbursement of tickets that can no longer be used is 100% of the fare and it is guaranteed to users for a period of at least three months from the date of termination of validity of the tickets.

Concerning ANNUAL CARDS you can claim a refund by post to:
Commercial Office ASF Autolinee srl – via Asiago 16/18 – 22100 COMO
Or you can go to the bus station in Piazza Matteotti in Como, URP Desk open Monday through Friday from 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m. with your annual card.
The request must be accompanied by this application form (DOWNLOADABLE HERE) duly filled in.The calculation of the months of subscription use will start upon delivery or receipt of the titles and the specially filled out form. NB fractions of a month are counted as full months.

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REFUNDS FOR DISSERVICE OF ALREADY OBLITERATED OR VALID TICKETS OR PASSES

When: we provide forms of reimbursement and compensation in the following cases:

  • cancellation/missed stop, for reasons under our control, only if there’s no run or substitute car within 60 minutes
  • bus damage, if we cannot grant a replacement by 60 minutes.

We do not give refunds for delays outside our control (e.g. strikes, bad weather….)

.How:

In case of disruption, we will refund the price of the ticket or, in the case of card owner, the price of a one-way ticket corresponding to the fare of the route to which the card refers.

Additionally, we will pay a lump-sum compensation, in travel tickets, equal to two times the value of the ride upon written justified request.

If, due to this disruption, you had to travel using other means of transportation, for compelling and demonstrable reasons only, we will contribute to the expenses incurred. Should your request be accepted, we’ll refund up to five times the cost of the ticket corresponding to the missed trip.

To apply for a refund, you must send a written request to ASF Autolinee no later than 48 hoursfrom the date of the disruption, enclosing a copy of the ticket and specifying your personal details and the circumstances of the disruption (day, line, stop, time, etc.).
It may be submitted by:

  • Post/ handed over in person: ASF Autolinee srl – via Asiago 16/18 – 22100 COMO

Claims sent more than 48 hours after the event will not be considered valid.

Should you deliver it in person the date will be the record in our registers.
Should you send it by post, the date will be the postmark.
Should you use the claim form, the date will be that of the claim.

The timing to manage your requests, are the same as for claims (30 days)

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