• o With all credit, debit and rechargeable contactless cards of the VISA, VPay, MasterCard and Maestro circuits bearing the contactless symbol  
• Smartphones and wearables associated with the Visa and Mastercard circuits (ApplePay, Google Wallet and SamsungPay).

Yes. The system works with all devices where a payment card belonging to the enabled circuits has been digitised.

To travel with SwipeOnLake simply tap your contactless card on the green validator (VPE) on board the vehicles in the city of Como.

The system will display a message confirming the successful tap and an acoustic signal. The device does not issue a paper receipt. Please note that in the event of a "red" visual signal from the validator, followed by an error message on the screen, the card is not validated by the system and therefore the passenger is without a ticket.

Please note that the actual calculation and charging of the service takes place a few days after the service has been used. Please note that the ticket purchased on board by the driver is subject to a surcharge, therefore the same 90min. Urban Area fare is worth €2.50

With each transfer, we recommend validating the same contactless card or smartphone device and wearables on the green VPE validator with a tap. Your journey will be charged at the most favourable rate. Until the validity expires, a new ticket will not be charged.

No. For 'transit' transactions related to public transport, which are subject to strict and timely verification it is not necessary.

The purchase was successful if a green light appears after the tap. A red light indicates a failed tap.

You can try to present your card again, and if it is not accepted again, one of the cases listed in the next questions may exist.

• the card does not belong to one of the authorised circuits
• the card is black-listed (current account has insufficient balance, is blocked or other reasons)
• the card has expired
• the card belongs to one of the enabled circuits but is not contactless.

In such cases, we suggest you contact your bank, which can identify the cause of the problem.

Yes. Each card (or device) allows several people to travel at the same time, up to a maximum of 20 passengers.

From the first tap of the contactless card on the green validator, (VPE) for the next 5 min. each TAP of the same card on the VPE corresponds to the purchase of a ticket of the set/selected fare. In order to purchase tickets with the same card again, a further 5 min. must elapse until 10 min. the message "Card already Validated" is displayed.

When it has not been possible to charge the amount due to the card correctly (e.g. insufficient credit), the card is automatically black-listed by the system ("Denied Card List") and from that moment on cannot be used to access the transport system.

This condition is temporary: any unsuccessful debits can be regularised later by crediting the payment card account with the amount needed to cover the ticket expenditure, making the payment card available again for travel.

Black-listing is a condition that only concerns the use of the EMV system and should not be confused with blocking the card, which instead continues to be available for normal use.

The EMV contactless payment system is currently active on the Como Urban Service.

No, no registration is necessary. But we suggest that you profile yourself on SwipeOnLake.it and register your card: from your personal area you can check all charges (tickets purchased on board the bus) and payments associated with the debit reason: "ASF <payment id>".

The contactless system applies the 90-minute Urban Area One-way fare of €2.00.

During the day, from the first tap until midnight, if they are made with the same contactless card no. 3 tap 91 minutes apart. the system applies the best rate, charging €5.00. Corresponds to the payment of a daily urban area ticket in Como.

The Urban Area Ticket, worth 5.00€ on the day of validity, (until 12.00am) allows you to make all trips in the Municipalities of: Como, Maslianico, Cernobbio, Casnate con Bernate, San Fermo della Battaglia, Senna Comasco , Navedano and Chiasso with the ASF urban service vehicles.

No, no commissions. You only pay the fare for the journey.

The cost of the ticket(s) purchased by contactless card on board ASF buses is debited from the day after the day of travel. Depending on the banking circuit, it can happen that the charge is made even after three working days.

From your personal area on SwipeOnLake.co.uk Alternatively, you can see the charges on your card statement. You can recognise them by the reason for the movement "ASF <payment id>".

At the following link: www.swipeOnlake.it, you can access the ASF customer portal and view the individual travel tickets purchased with your contactless card and the corresponding payments.

This is a pre-authorisation provided by the banking circuit and independent of our system. Depending on the circuit, the amount is between 2 and 10 €. The circuit then debits the correct rate according to operations under its control (cancellation, reversal...).

If you have made the validation tap with your own card, simply show your card to the verification staff, who will use the last 4 digits or a tap of the payment card on the device provided to confirm the validation tap. If, on the other hand, the tap was made with a digitised card, it will be enough to show the application where the card was registered (digital wallet) to trace back the last 4 digits of the card.

The inspectors’ devices do not read or acquire personal and/or sensitive card and cardholder data. The inspectors’ devices maintain the anonymity of the card data.

No. Our readers are certified by the banks that enable their cards. Our system meets the security standards required for any contactless payment transaction.